Effective Date: 22.11.2024

1. Data Controller
The data controller responsible for processing your personal data on this website is: MILA raw cakes
Address: Alte Landstrasse 123, 8800 Thalwil, Switzerland  
Email: info@milarawcakes.ch  

2. Data Collection and Processing  
We collect and process the following personal data:  

Contact Form Data:
- Name, surname  
- Email address  
- Address (private and delivery address)  
- Phone number  

Purpose of Collection:
- To process and fulfill orders.  
- To contact customers regarding inquiries or orders.  
- To send marketing newsletters if consent has been provided.  

Cookie Data:
Our website uses cookies categorized as:  
- Essential Cookies: Necessary for website functionality.  
- Marketing Cookies: Track user activity for advertising purposes.  
- Functional Cookies: Enhance user experience by storing preferences.  
- Analytics Cookies: Analyze website visits to improve performance.  

We use third-party tools, such as Google Analytics and Meta Pixel, to process cookie data. For more information how Google Analytics and Meta Pixel are processing your personal data, please visit their Data Protection Notice available here: 
Google Analytics Data Protection Notice: https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008&sjid=13638808536485537066-EU 
Meta Pixel Data Protection Notice: https://developers.facebook.com/docs/meta-pixel/implementation/gdpr/?locale=de_DE 

3. Purpose of Data Processing  
Your data is processed for the following purposes:  
- Fulfilling and managing your orders.  
- Sending marketing newsletters (with your consent).  
- Conducting statistical analysis of website visits.  

4. Legal Basis for Processing
- Consent: Provided by users for newsletters and cookies.  
- Contractual Obligation: Necessary for processing orders and delivery.  

5. User Rights  
You have the following rights concerning your personal data:  
- Right to Information: You can ask how your personal data is being processed, for what purpose, and who has access to it.
- Right to Access: You have the right to see the personal data a company or organization has about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
- Right to Erasure: You can ask for your personal data to be deleted when it is no longer needed or processed unlawfully.
- Right to Restriction of Processing: You can request limited use of your personal data, such as while its accuracy is being verified.
- Right to Object: You can object to the processing of your data, especially for marketing or automated decisions.
- Right to Data Portability: You can request your data in a portable format to transfer it to another service or organization.
- Right to Withdraw Consent: You can withdraw your consent to data processing at any time without affecting past usage.
- Right to Complain: You can file a complaint with the Federal Data Protection and Information Commissioner (FDPIC) if your rights are violated.

To exercise these rights, please contact us at info@milarawcakes.ch.  

6. Data Sharing  
We may share your data with:  
- Delivery services: For fulfilling your orders.  
- Marketing and analytics platforms: For advertising and performance analysis.  

All third parties are required to adhere to strict data protection standards.  

7. Cookies  
We use cookies to enhance user experience. Upon visiting our website, a banner will appear requesting your consent for cookies. You can manage or disable cookies via browser settings or the cookie preferences link on our website.  

8. Data Retention  
- Contact Form Data: Retained as long as necessary for order fulfillment and marketing, unless consent is withdrawn.  
- Analytics Data: Retained as long as necessary, unless consent is withdrawn.  

9. Security Measures  
We implement measures to safeguard your data, including:  
- Encryption of sensitive data.  
- Restricted access to authorized personnel only.  

10. Complaints  
If you have concerns about our data processing, you may contact:  
Federal Data Protection and Information Commissioner (FDPIC)  
Website: [www.edoeb.admin.ch](https://www.edoeb.admin.ch)  

For further questions, please contact us at info@milarawcakes.ch.